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LEAN ADMINISTRATION - LEAN
ENTERPRISE GOING NOWHERE
tribal wisdom says that when you discover you're riding a dead horse,
the best strategy is to dismount. By David R. Dixon
"It takes extraordinary courage and a deliberate disregard
for income opportunities to tell a client that our very effective
set of continuous improvement tools is not the answer to their declining
revenue, sagging profits, or stagnation--that becoming better, faster,
cheaper is simply not enough to create or preserve the company's
Better, Faster, Cheaper
TCA uses a mental model that we call the Competition Quad to help
our clients drive continuous improvement. Lean Manufacturing Technology,
Total Organization Commitment, Total Resource Management, and Six
Sigma make up the Competition Quad.
The best companies in the world use these powerful tools to hone
their business processes and to achieve extraordinary performance.
However, even when applied with great skill and tenacity, these
techniques will not substitute for sound, strong business strategies.
There lies the source of concern… an abiding, healthy uncertainty
regarding our clients’ strategies. At times, it seems to us
that a client is in perilous condition —delivering obsolete
(or nearly obsolete) products or services to rapidly shrinking markets,
often in industries convulsing with change. The handwriting, it
appears, is on the wall.
Working with these companies, we struggle with the role we’re
asked to play. In the best and most gratifying instances, attentive
executives use our services to begin a real strategic transformation.
In the worst cases, we could instead collude with the client in
a valiant effort to do the wrong things more efficiently.
It takes extraordinary courage and a deliberate disregard for
income opportunities to tell a client that our very effective set
of continuous improvement tools is not the answer to their declining
revenue, sagging profits, or stagnation—that becoming better,
faster, and cheaper is simply not enough to create or preserve the
Yet, this is never an easy call to make. There’s no crystal
ball that reveals when a company’s strategic position is so
dysfunctional that it cannot be rescued or improved. Often the opposite
is true. We’ve used our techniques to great effect to revitalize
companies in shrinking, “old economy” industries. We
have also worked with clients who, in the course of pursuing continuous
improvement, have challenged their industry’s competitive
status quo and seemingly stumbled upon strategies that work.
Here is TCA’s promise to you. We will always, at a minimum,
test the effectiveness of your strategies and examine your strategic
position to the extent possible before suggesting rollout of a continuous
improvement program. If we’re concerned that your strategy
cannot succeed even through the Competition Quad, we will plainly
(and tactfully) discuss our concerns with you so we can, together,
decide how to proceed.
Our goal for you is to be sure the competencies we develop or enhance
can ensure survival, growth, and profitability.
Contact Us for a Free Assessment!