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HANDS-ON ADMINISTRATIVE KAIZEN EVENT

You will learn the tested methods used by experts on how to improve transaction and service processes. Upon completion the participants will be able to immediately apply their learning to improve administrative processes, increase productivity, and reduce costs in their work environment—with the added benefit that these improvements become sustainable. This training is necessesary for those individuals who are interested in:

• Leaning out the administrative processes
• Improving the overall service of their work environment
• Optimizing space for productivity

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Workshop Overview

Lean Framework
◊ Administrative Lean Overview
◊ What is waste?

Set Goals
◊ Strategy and deployment
◊ Administrative Value Stream Mapping

Data Gathering
◊ Data collection needs
◊ Current situation
◊ Method (Lean steps)

Customer Satisfaction
◊ What is Quality?
◊ Internal versus external customers
◊ Customer needs versus expectations
◊ Customer and supplier relationships

Leadership
◊ Valuing people
◊ Team dynamics
◊ Future Value Stream

Innovation
◊ Paradigm shifts
◊ Characteristics of paradigm shifters

Time-Based Competition
◊ Using time as a diagnostic tool
◊ Reducing complexity

Tools Applied
◊ Storyboards
◊ Brainstorming
◊ Cause and effect diagrams
◊ CEDAC
◊ Process flow charts
◊ Pareto charts
◊ Scatter diagrams
◊ Histograms
◊ Affinity diagrams
◊ Mistake proofing